FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What about MOQ?

We accept at least 1 unit for testing the machine quality first. For other products, pls kindly talk with us in detail.

How long is the production time?

It depends on the order quantity. Generally it would take about 7 days to finish the production. But the machine can be shipped out right away if we have the machine in stock.

How to pay for the order?

Our payment term normallly is 40%T/T as the deposit, and the rest 60% paid against the draft B/L. The L/C at sight, Western Union/MoneyGram and Paypal are also available here.

When can I get the products? Do you offer shipping service?

Shipping time is depended on the destination and the type of shipping method. For now, we offer shipping by sea, by air and by express. We can check the detailed shipping time for you with the details you shared.

What is the machine warranty for me?

All equipments comes with one-year warranty for non-consumable parts. We will send parts out right away if the problem resulted from machine itself.

Can you make a new ice cream machine design/LOGO for me?

Yes, we offer OEM&ODM service and produce the machines with the most competitive price in shortest time.

How can I get parts and how much do they cost?

All machine spare parts are ready in stock here. Just inform us which part you need with quantity and we will send you the cost details accordingly in detail right away. All the parts would be sent by express direclty to your address.

How can I get samples?

For machines, you can order 1 unit as sample directly for checking the quality. For detailed cost, pls kindly talk with me. For other related products, such as spoons, cups and so on, we offer several samples for free, but the express cost is on you.